Frequently Asked Questions

Orders & Shipping

How long does shipping take?

• Orders placed before 12:00 PM EST ship same day (weekdays).
• Standard: Free ground shipping (3-5 business days)
• Expedited: $25 for 2Day, $30 for Overnight Priority .

Do you ship internationally?
Yes, to 100+ countries. Customs fees apply .

Can I track my order?
Tracking numbers are emailed upon shipment. Use the Order Status tool for updates .

Returns & Exchanges

What’s your return policy?

• Returns accepted within 14 days for unworn items with tags.
• $10 restocking fee per order. Final Sale items (60%+ off) excluded .

How do I return?

1. Initiate via Returns Portal.
2. Use prepaid label (US) or self-ship (international) .

Payments

What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Affirm, and gift cards .

Are taxes charged?
Yes, for shipments to select US states (e.g., CA, NY, TX). International duties vary .

Products & Accounts

How do I check my order status?
Log into My Account or use the guest lookup tool .

Can I modify/cancel an order?
No. Orders process immediately after placement .

Do you offer repairs?
Yes, for manufacturing defects within 6 months of purchase .

For more details, visit our Help Center.